Water Services Overview
The Water Services Department provides water, wastewater, and irrigation service to more than 23,000 customers in the Georgetown area.
The Water Utility’s goal is to operate and maintain the utility system and to provide water and wastewater service that meets or exceeds the standards required by the Environmental Protection Agency and the Texas Commission on Environmental Quality at the lowest possible cost. The utility is operated as a business enterprise of the City with its revenue derived solely from service rates and fees.
Service is provided by a dedicated staff of professionals, each licensed by the State of Texas to operate the water system, capable of producing and distributing up to 27.5 million gallons of water per day. The City’s staff operates and maintains the distribution system, and the treatment plants are operated by CH2M Hill under a five-year contract that will end in 2013.
Wastewater service is provided by licensed operating staff, with the system capable of collecting and treating up to 7 million gallons of wastewater per day. The treated effluent is either used as irrigation water for local golf courses, or it is discharged into a receiving stream as allowed by the specific plant permit. The City’s staff operates and maintains the collection system, and the treatment plants are operated by the Brazos River Authority under a five-year contract that will end in 2013.
A Water Conservation Plan has been developed to assure the continued supply of water to the City as it grows by using recognized best management practices. Summer Conservation Rates are in effect on May 1 through September 30 of each year as part of the plan. The plan includes a Drought Contingency Plan to provide immediate steps to conserve water during a drought. Phase I of the Drought Contingency Plan is enacted in parallel with the Water Conservation Rates each year. The plans are adopted by the City Council and updated every five years.
Need help with conservation?
You may be able to receive AquaAlert emails when your monthly use exceeds a pre-determined usage level. The service is available at no additional charge by completing an AquaMessenger Service Request, or by calling Customer Care at (512) 930-3640. This service isn’t available in all areas. When you register, you will receive an email indicate whether your account is eligible.